Have Questions? We’ve Got Answers.
We’re here to help you shop with confidence. Below are some of the most commonly asked questions about our products, shipping, payments, and returns.
General FAQ's
What kind of products does Ekrish offer?
Ekrish offers a carefully curated range of premium home décor products, especially elegant ceramic vases, artefacts, sustainable tableware, and decorative accessories. Every item reflects a balance of design, function, and sustainability, making it a beautiful and meaningful addition to your space.
Are your vases handmade?
Yes, most of our vases are handcrafted or hand-finished by skilled artisans. Due to this, each piece may have minor variations in texture, shape, or color, which adds to its uniqueness and charm.
Can I send your products as a gift?
Absolutely! Our products make thoughtful gifts. You can mention your request during checkout, or get in touch with us for special packaging or handwritten note options to make it extra personal.
How do I care for ceramic vases?
To maintain their beauty, gently dust your vases with a soft, dry cloth. If used solely for décor, avoid water and harsh cleaners. For functional use, rinse lightly and dry thoroughly. Handle with care to prevent chipping or cracking.
Do you accept bulk or custom orders?
Yes, we do. If you are looking for a custom design, a large quantity, or a unique collaboration, please reach out to us through our Contact page. We’re happy to help you with tailored solutions.
Shipping and Delivery
Do you ship across India?
Yes, we deliver to most pin codes across India. We’ve partnered with trusted logistics companies to ensure safe, on-time delivery to your doorstep, no matter where you are.
How long does delivery take?
Our usual delivery timeline is between 5–7 working days, depending on your location. If your order is in a remote area, it may take a little longer, but we always try to ship promptly.
Can I track my order?
Yes, once your order is dispatched, we’ll share a tracking link with you via email or SMS. This lets you stay updated on your delivery status in real-time.
Do you charge for shipping?
We offer free shipping on most of our products. If there’s any delivery fee applicable based on your order or location, it will be clearly mentioned at checkout—no hidden charges.
What should I do if my order is delayed?
We understand delays can be frustrating. If your delivery is late, please contact us through the Contact page with your order ID. We’ll follow up with our shipping partner and update you as soon as possible.
Payments FAQ's
What payment methods are accepted?
We accept all major debit and credit cards, UPI, net banking, and popular digital wallets. We’ve made sure the payment process is smooth and flexible for all our customers.
Is my payment secure?
Yes, your payment is 100% safe. All transactions are encrypted using industry-standard SSL security, ensuring your personal and financial data remains protected at all times.
Can I use COD (Cash on Delivery)?
Currently, we do not offer Cash on Delivery. To ensure a smoother order process and delivery experience, all purchases on Ekrish are prepaid.
Can I get an invoice after purchase?
Yes, once your order is confirmed, your invoice will be automatically sent to your registered email address. You can also request a printed invoice by contacting us.
My payment failed. What should I do?
If your payment doesn’t go through, try again with a different method or after a short while. You can also reach out to your bank or payment provider. For immediate assistance, our support team is just a message away.
Return & Refund
Do you offer returns?
We only accept returns for products that are damaged during transit. If you receive a damaged item, please contact us within 48 hours of delivery with photos and your order details, and we’ll guide you through the next steps.
What is your refund policy?
If your return request is approved for a damaged item, we’ll issue a full refund to your original payment method. Refunds are processed after verifying the damage and condition of the returned product.
How do I report a damaged item?
Please take clear photos of the damage and email them to us along with your order ID and details. This helps us assess the issue quickly and initiate the return or refund process.
Can I exchange my item?
We currently do not offer exchanges. If your item is damaged, we recommend requesting a return and placing a new order. Our team is here to help you with the process.
How long does it take to process a refund?
Once your return is approved and the item is received or verified, refunds typically take 5–7 business days to reflect in your original payment account. We’ll notify you as soon as it’s processed.
